Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (859) 272-8323 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Not only do we want you to have a wonderful customer service experience, but also to be 100% satisfied with your purchase at Oak Factory.
Here at Oak Factory we believe in a no-pressure environment. We want to make you feel welcomed and taken care of while feeling able to browse our showroom without a hassle.

Our staff is here to help you and they are trained to not follow you around while you shop. We believe in letting our furniture quality speak for itself. Our staff is happy to help you find the perfect piece for your home if you wish to have help while looking around in our showroom.

120 Day Sleep Guarantee

  • Purchase a mattress & Protective cover
  • Sleep on it for up to 120 days
  • Don't like it? Pick another and Pay a $99 restocking fee

Here at Oak Factory we won't rest until you have the best night's sleep.