Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (859) 272-8323 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

The seller can designate a day for delivery, we cannot approve requests for specific times. We can hold items from your purchase for a short amount of time if you need to store your purchase.

What our delivery service does NOT include:
  • Clearing a path into the room or moving any existing items
  • Removal of old furniture or mattresses
What our delivery service includes:
  • Assembly of your merchandise
  • Delivery to your home and set up in the room of your choice
  • Items requiring power will be set up in your home and we will show you how to operate the controls

Delivery Day Tips:

  1. Make sure your purchase will fit into the planned space before you complete your purchase
  2. Make sure we have the correct address, directions, and phone number
  3. Please make sure that all entryways to your home are clear on delivery day: driveway, steps, doors, elevators, entrance halls, etc.
  4. Double-check doorways, passageways, stairs and corners to ensure that items will fit through
  5. Clear the area where the items will pass in order to avoid damage to valuables and to protect the safety of the delivery team

Delivery FAQ

When will I be contacted for delivery?
-Your delivery consultant will contact you as soon as your furniture has been received in our warehouse. They will be sure to schedule it on a day that works for you.

What happens if my product is in stock?
-Your sales consultant will book your delivery date at the time of purchase

What happens on the day of my delivery?
-Unless otherwise notified, your delivery will arrive on the day scheduled. You are welcome to leave an alternate number with your sales consultant. The delivery team will contact you up to an hour ahead of time to ensure that you are home.

What if nobody is home when the delivery team arrives?
If something changes and you cannot be home that day, please contact the store as soon as possible so alternate arrangements can be organized. In the event that no one allows the delivery to take place, the delivery will need to be rescheduled and an additional fee will be charged.