Susie was wonderful! We had a great experience our first time in this store. Wish we had gone sooner. Can’t wait to get our new couch!
Shelly Lyons
6/10/2024
We appreciate you!
Samantha was awesome to work with. She was very helpful and not pushy. She showed me different items and allowed me to take time to look on my own.
April Wood
7/5/2024
Thanks! You're making us blush!
Furniture quality and price is exceptional. Staff are friendly and efficient. Loading service was top notch. Love our new bookshelf.
Chuck Dietrich
7/6/2024
Thank you for your business.
Love the quality of this Amish built table and chairs. Nice fit for our breakfast area. Sales person was low key yet very helpful. On-time and professional delivery.
Debbie Ray
7/6/2024
We appreciate you!
Friendly, helpful, it was a pleasure transacting business here.
Happiness Miller
8/5/2024
Thank you for taking time to share your experience with others.
Amazing customer service!
missy rhinehart
8/9/2024
Thank you for taking time to share your experience with others.
Very friendly, helpful, and beautiful furniture.
Kathy Carrender
8/17/2024
Look what Kathy Carrender had to say about us!
Very nice and well organized Giovanni was so helpful and nice!! Highly recommend oak factory store!!
Shirley Lewis
11/28/2023
Thanks! You're making us blush!
Extremely helpful and careful to make sure we ordered exactly what would look best in our home.
Sue Hamann
12/14/2023
We appreciate your business!
I got a great deal on a sofa and chairs for my living room. Denisa was so helpful with choosing the right color and style for my needs. Plus they have a large selection of quality fabrics to choose from so I can re-upholster some existing chairs to match. I had no idea this locally owned-store offered so much for the entire home. I will be returning soon for new mattresses and bedroom furniture!!!
Doug Boggs
12/30/2023
Thanks for sharing your experience!
Wonderful customer service and great quality items. Highly recommend for any furniture needs. Love that it is family owned.
Vicki Stratton
1/1/2024
Thank you for your trust, your business and your praise.
Wonderful experience! Loved being able to buy right off the showroom floor. Salesperson was so knowledgeable and helpful. Definitely will shop there again.
Michele Hall
1/4/2024
We appreciate you!
Very nice, attentive, made it easy to make sure we left there happy with our selections.
T York
10/13/2022
We appreciate your business!
Danisa is so helpful & patient! Thank you!!
Judy Rhodus
10/19/2022
Thank you for your trust, your business and your praise.
Oak Factory is always my first choice when looking for a new piece of furniture. Great selections and even greater people to work with.
Mary Peniston
10/30/2022
We appreciate your business!
The best family owned furniture store I've had the honor of buying from. Bought my 2nd Restonic mattress today for an incredible price. Customer service is A+
Brandon Snell
7/5/2019
Thanks! You're making us blush!
- Denisa Cooper
My wife and I purchased a new dining room table from Oak Factory. We had an issue with the table and the manager and all the staff were extremely helpful and made sure to make it right. I am really glad we went here to purchase our table. We will definitely be back.
Eli Wallace
11/7/2017
Thank you for taking time to share your experience with others.
- Denisa Cooper
Great place to buy furniture and accessories very reasonable on all their merchandise family oriented great people I had a great experience very friendly people the owners of the company waited on my wife and I and it was very nice to us and we got a great deal on a table and chairs
Tony Cook
1/7/2018
Thanks! We hope to see you again soon!
- Denisa Cooper
Fair prices, unparalleled customer service
John Schlumpf
3/6/2018
We're honored John Schlumpf chose to shop with us!
- Denisa Cooper
Samantha and family are awesome!!! She took care of everything after picking what we wanted to furnish our new home. Love the new sofa double recycliner and chair recycliner, plus I can lay it all the way down!😊Maybe my new place to sleep till the baby is born, 7-more weeks, since I need to be more recyclined these days.Looking forward in a few weeks to get the rest of the furniture, master bedroom suite and full-size bunk beds for kids! 😊�🤗
Jane Margaret Aguhob Childress
3/9/2018
We appreciate you!
- Denisa Cooper
Definitely a must stop when looking for new furniture! Huge variety, great prices and a very helpful team. Cheers to Samantha for helping me decorate my new sitting room. Delivery was quick and I will definitely be back when I start my next project.
Erin Graf
8/1/2018
Another great review!
- Denisa Cooper
After months of looking for a sectional to fit my family’s needs we stepped into oak factory Labor Day weekend and I finally found what I was looking for not only in style but also with durability and price in mind as well. They have an amazing selection of customizable sofas that can be made into sectionals and ordered with the fabric you choose including washable more family friendly fabrics and after not finding exactly what I was looking for elsewhere being able to totally customize my final pieces and have the piece of mind it will withstand mishaps from the kids totally made my day. I also have to take a moment to discuss the wonderful service I received from Emily. She was there to help with any questions I had but didn’t pressure or make me feel overwhelmed like other furniture sales people do in any way. when it came time to select fabrics she was extremely patient and made sure we looked and compared the fabrics in different lights to be sure it would be just right in my home. Truly the easiest and most rewarding experience buying furniture. We have had the sectional almost 2 months and we are so in love and happy with our purchase! Thank you Emily and Oak Factory! We will be back!
Michelle McCoy
11/11/2018
Wow! We really have the best customers â thank you.
- Emily Polly
EXCEPTIONAL customer service!!! They will do anything and everything to make sure their customers are happy! I personally dealt with Denisa and she went above and beyond. I would highly highly recommend Oak Factory, and not only for customer service but also their high quality and long lasting furniture! I bought a living room and 2 bedroom suits and they are still in amazing condition!
Keshia Lykins
6/6/2019
Getting to meet folks like you is one of the many reasons we love coming to work every day.
- Denisa Cooper
We were just looking on Memorial Day and ended up buying. Such a great experience. Everyone was so nice. A few days after our purchase in the mail came a hand written Thank you note from Samatha Cooper. Talk about customer service. I have never been treated like we were. If I’m look for anything else for our home this will be my first stop.
sharon blackburn
6/17/2019
Thank you for your trust, your business and your praise.
- Denisa Cooper
This will be our first stop anytime we are looking for furniture. I hate to shop, the more expensive the item the more I usually dislike the experience. For the first time in our 20+ year marriage, I actually enjoyed myself thanks to Denisa, Gene, Mike and the team at Oak Factory. It took forever for me to decide and they were helpful without being pushy and very thoughtful throughout the process. The delivery was earlier than anticipated and the guys were professional and kind. I changed my mind about one of the pieces and found the exceptional customer service continued when I asked to return and replace it with another item. I love our new sectional and desk, the two have transformed our home. High quality, beautiful furniture. I will recommend Oak Factory to everyone I know.
Renee Holmes
10/5/2018
Getting to meet folks like you is one of the many reasons we love coming to work every day.
- Denisa
We received excellent service from Amber and Emily on our recent visit. The product we purchased was delivered timely and handled professionally. Everything handled and delivered as promised. Thank you Oak Factory.
David Nutgrass
12/10/2018
Wow! We really have the best customers â thank you.
- Denisa
After having several negative experiences looking for office furniture, my family made it to Oak Factory. The staff was very attentive and looked after us from the moment we hit the door. They were able to answer all of our questions and the furniture itself was very well made. We made the final purchase on our shopping spree at Oak Factory. I would give it 5 stars but they just wouldn't budge on the already great deal they had tagged on our desk!
Michael Klein
3/24/2019
You just made our day. Thank you for leaving such a wonderful review!
- Denisa
Quality furniture and affordable prices. Great customer service! I will be a lifelong customer.
Katie Johnson
8/16/2018
Thanks for sharing your experience!
I absolutely love this place! I've been looking for months for furniture and couldn't find anything. I also was frustrated with trying to buy furniture and hounded by employees like i was buying a used car. I had been wanting to try oak factory for a while and finally went. I walked in and LITERALLY found my living room set!! And one of the absolute best things about buying this furniture was Emily! She let me know she was there to help and then let me alone to shop. When i needed her she was there and offered me some fantastic advice. She was extremely patient and helpful and gave me a great price. I have been telling everyone i know about my experience because they're tired of me complaining about trying for months to find furniture! I can't say enough about this place and i will definitely be back! Soon!
Carla Sturgeon
8/23/2018
Thanks for sharing your experience!
We bought a new home and bought a dining room set, kitchen table and chairs, bedroom set, and living room set. We recently had a problem with the dining room table top. Denisa went above and beyond to take care of us on this issue. Highly recommend Oak Factory for selection, value, quality, and most of all great service.
Susan Albright
8/27/2018
Thanks for sharing your experience!
To keep it short, I have endless appreciation for this family's business, experience and service. They're incredibly kind, for starters. Each person you speak to treats you like family. Their furniture selection and prices beats so many …To keep it short, I have endless appreciation for this family's business, experience and service. They're incredibly kind, for starters. Each person you speak to treats you like family. Their furniture selection and prices beats so many other places we had shopped at before we went there, and the quality meets the price. We ordered a large sectional sofa that they were able to customize based on our desired size and color... not to mention, it's so comfortable. We ordered new bunk-beds with a storage staircase, again customized, and my son feels like king of the 3 year olds! We ordered a headboard and matching frame for our King, and now we're waiting for arrival and delivery dates, and have no worries. We're thankful for that whole family and we will return for more as we need.
Mike Cummins
9/27/2018
Thanks for sharing your experience!
I purchased a sofa from Oak Factory and I am extremely pleased. I had a great experience and the staff was exceptionally friendly. I will definitely return to make future purchases.
Linda Chambers
1/7/2018
Thanks! We hope to see you again soon!
- Denisa Cooper
Fantastic choices for all kinds of furniture and decorating accessories plus a great family-owned local business. Our family has purchased an entertainment center, some chairs, a mattress and the cutest little lamp you ever did see! And they have lots more items on my wish list:)
Debbie Elam
2/7/2018
We appreciate your business!
- Denisa Cooper
I have bought several pieces of furniture from Oak Factory over the past 12 years. I have always had excellent customer service and received quality goods. 10 year cushion warranty?! What a deal and not something you really understand til you do it!! Love it!
Gibby Seals
2/7/2018
Thanks for sharing your experience!
- Denisa Cooper
Already a Oak Factory customer? If we've had the pleasure of you working with you already, we'd appreciate if you would take a moment to look us up on your favorite review site and tell us about your experience with Oak Factory.
